Accessibility Statement

Conformance Status

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Our target is Level AA conformance.

Our current accessibility status across the four WCAG principles:

Accessibility Features

We have implemented or are implementing the following accessibility features on our website:

Visual

• Text can be resized up to 200% without loss of content or functionality using standard browser controls
• Color is not used as the sole means of conveying information
• We target a minimum color contrast ratio of 4.5:1 for normal text and 3:1 for large text, per WCAG 2.1 AA requirements
• Images used to convey content include descriptive alt text
• Decorative images include null alt text so screen readers skip them

Navigation & Interaction

• All interactive elements are accessible via keyboard (Tab, Enter, Space, and arrow keys)
• Focus indicators are visible when navigating with a keyboard
• Navigation menus include appropriate ARIA labels where needed
• Skip navigation links are available to allow keyboard users to bypass repetitive content
• Form fields are labeled clearly and associate labels with their corresponding inputs
• Error messages identify the specific field in error and describe what correction is needed

Content

• The primary language of each page is specified in the HTML lang attribute
• Headings are used in a logical hierarchical order (H1 → H2 → H3) to support screen reader navigation
• Links have descriptive text that indicates their destination or purpose
• Tables include appropriate header cells and captions
• Documents available for download are provided in accessible formats where possible

Technology

• Our website is designed to work with current versions of major screen readers, including NVDA, JAWS, and VoiceOver
• We test with Chrome, Firefox, Safari, and Edge across desktop and mobile platforms
• We do not use content that flashes more than three times per second, which could trigger photosensitive seizures
• Videos and audio content include captions and/or transcripts where applicable

Known Limitations

While we strive for full WCAG 2.1 AA conformance, we are aware of the following limitations that we are actively working to address:

• Navigation dropdown menus: Our current hover-based dropdown navigation may present challenges for keyboard-only users. We are developing an enhanced keyboard-accessible dropdown implementation.
• Some older PDF documents: Older documents available on the Site may not be fully tagged for screen reader accessibility. We are working to remediate or replace these documents.
• Interactive calculators: Complex interactive tools such as our RMD Calculator may have areas where screen reader interaction could be improved. Ongoing improvements are in development.
• Third-party content: Embedded third-party content and widgets (such as live chat tools) may not fully conform to WCAG 2.1 AA. We select third-party vendors with accessibility in mind and advocate with them for improvements.

If you encounter any accessibility barrier not listed above, please contact us — we treat all accessibility reports as high priority.

Alternative Access to Services

We understand that no digital accessibility solution is perfect. If you are unable to access any content or functionality on our website due to a disability, we want to ensure you can still access our services through alternative means:

• Phone: Call us toll-free at 702.250.1730 to speak directly with a specialist. All information available on our website can be provided verbally or by mail.
• Email: Contact us at admin@universalgoldgroup.com to request information, documents, or assistance in an alternative format.
• Mail: Written requests for information in alternative formats may be sent to our mailing address below.
• Large print and screen-reader-friendly documents: We can provide our information kits and key documents in large print or plain-text formats upon request at no charge.

Feedback & Contact

We welcome your feedback on the accessibility of our website. If you experience any accessibility barriers, please let us know. We take all accessibility reports seriously and will make reasonable efforts to address issues promptly.

When contacting us about an accessibility issue, please describe:

• The specific page or feature where you encountered the barrier
• The nature of the difficulty you experienced
• The assistive technology you are using (if any), including the browser and screen reader
• Your contact information so we can follow up with you

We aim to acknowledge accessibility reports within 2 business days and provide a substantive response within 10 business days.

Formal Complaints

We aim to respond to accessibility complaints directly and promptly. If you are not satisfied with our response to an accessibility complaint, you may contact the following external bodies:

• U.S. Department of Justice (DOJ): The DOJ enforces the Americans with Disabilities Act (ADA), which applies to places of public accommodation including websites. You may file a complaint at www.ada.gov.
• Section 508: If you are accessing our services as part of a federal program, Section 508 of the Rehabilitation Act may apply. Contact your relevant federal agency for information.

Ongoing Efforts

Accessibility is an ongoing effort at Universal Gold Group. We are committed to the following continuous improvement measures:

• Annual WCAG 2.1 AA audits conducted by qualified third-party accessibility specialists
• Accessibility review of all significant new content and features before publication
• Employee training on accessible content creation and design practices
• Integration of accessibility testing into our development workflow
• Regular monitoring of our website using automated accessibility scanning tools
• User testing with participants who use assistive technologies

This Accessibility Statement will be reviewed and updated at least annually, or whenever significant changes are made to the website.